At Firepoint Inc., a trusted leader in Canadian fire safety planning, fire code compliance, and emergency preparedness services, we recognize the importance of safeguarding your personal information. As part of our commitment to transparency and responsible data handling, this section details the types of information we collect, the context in which we collect it, and the intended uses, all while ensuring compliance with applicable privacy standards in Provincial and across Canada. When you engage with Firepoint Inc.—whether through our website (www.firepoint.ca), over the phone, by email, or in person at our Brampton office—we may collect specific categories of information that enable us to deliver our professional fire safety services efficiently, securely, and effectively. This collection is limited to what is reasonably necessary to meet our operational, legal, and contractual obligations under Canadian privacy law and fire protection industry standards. Types of Information We May Collect: Contact Information: We may collect basic identification and contact details such as your full name, business name (if applicable), mailing address, telephone number, and email address. These identifiers are typically gathered when you fill out a contact form on our website, call our office, submit a service request, register for a fire drill or inspection, or engage us for a fire safety plan consultation. This data allows us to respond to your inquiries, deliver requested services (such as fire code compliance audits or fire extinguisher inspections), and maintain an accurate database of authorized contacts for compliance-related communications. Transactional and Service Data: In the course of providing fire safety services—including, but not limited to, fire alarm verification, sprinkler system audits, flammable and combustible liquid reporting, emergency lighting testing, and fire safety plan development—we may document information relevant to those services. This can include site visit details, service request logs, digital signatures, and building-specific data (e.g., occupancy classification, life safety system specifications). Any collected data is handled securely and used solely to facilitate the successful delivery of those services. Website Usage Data: When you visit www.firepoint.ca, we may collect limited, non-identifying information about your interaction with the website. This includes pages viewed, time spent on the site, links clicked, geographic region (based on IP address), device type, browser type, and referral sources. This usage data is collected through tools such as Google Analytics and is used in aggregate form to optimize site performance, user navigation, and content relevance. This data helps Firepoint improve its digital presence and search engine ranking in areas such as "Provincial Fire Code consultants," "fire safety plan developers in Brampton," and "fire protection services Provincial." Support Interaction Data: To ensure consistent service quality and effective issue resolution, we may document your interactions with our customer service team, including emails, phone call summaries, and support ticket details. This enables us to resolve your concerns effectively and enhances future customer experiences. All support interaction records are stored in accordance with our internal data retention policy and applicable industry best practices.

How We Use Your Information

At Firepoint Inc., a leading provider of fire safety plans, fire code compliance consulting, and emergency preparedness services across Provincial, your privacy is of paramount importance. We utilize the personal information you provide exclusively to deliver our fire protection services efficiently, respond to client needs promptly, and support regulatory compliance with the Provincial Fire Code (O. Reg. 213/07), the Provincial Building Code, and other applicable fire safety standards. Our data usage practices are firmly rooted in the principles of transparency, necessity, lawful processing, and minimization of liability. Primary Purpose: Fire Safety Service Delivery and Client Communication The most common reason we use your personal information—such as your name, business name, phone number, email address, property address, and relevant fire protection system data—is to deliver the fire safety services that you have directly requested. This may include, but is not limited to: Preparing customized and code-compliant fire safety plans for commercial, residential, institutional, and industrial occupancies in Provincial. Conducting site-specific fire protection audits and inspections, such as emergency lighting verification, flammable and combustible liquid reporting, and fire extinguisher placement analysis. Coordinating and documenting fire drills in high-rise buildings, care occupancies, assembly occupancies, and workplaces governed under the Canadian Centre for Occupational Health and Safety (CCOHS) requirements. Issuing fire safety compliance documentation for submission to municipal fire departments or building authorities, in alignment with local by-laws and national fire codes. Your contact information also enables us to communicate service status updates, request clarification or approvals, schedule appointments, and send essential documentation, such as inspection reports, compliance notices, or invoice records. At all times, communication is relevant to the services you’ve engaged Firepoint Inc. to perform. Information Security Measures Employed To ensure the highest level of data protection, Firepoint Inc. has implemented multiple technical and administrative safeguards consistent with best practices in the cybersecurity and fire safety consulting industries. These measures include: Data Encryption: All sensitive digital data transmitted or stored by Firepoint Inc. is protected using modern encryption standards. Email attachments, digital schematics, fire safety plan files, and inspection reports are secured using encryption protocols that help prevent unauthorized interception or tampering during transfer or storage. Firewall and Network Security: Our internal networks are secured using multi-tiered firewall configurations that monitor, detect, and mitigate unauthorized intrusion attempts. This is particularly critical when dealing with sensitive site schematics or occupancy classifications related to high-risk industrial and care occupancies under the Provincial Building Code (OBC) and National Building Code of Canada (NBC). Controlled Access Permissions: Access to personal or sensitive data—including client contact information, inspection records, and fire code documents—is strictly limited to authorized personnel only. Role-based access permissions ensure that only designated Firepoint staff members, who require the information to perform specific job functions (such as plan submission, compliance audits, or client coordination), are granted access. Device-Level Security Controls: All company devices used for field audits, fire safety assessments, and client communications are secured with authentication protocols such as biometric logins, strong passwords, and remote wipe capabilities. These controls protect data integrity in the event of device loss or theft. Secure File Distribution: Where digital file exchange is required, such as sharing a fire safety plan PDF or emergency lighting schematic with a municipal fire department or building inspector, Firepoint uses secure, encrypted platforms such as WeTransfer with password protection. This ensures that only intended recipients can view or download the files. Data Minimization and Storage Policy: Firepoint Inc. adheres to a strict data minimization policy by collecting only the data required to fulfill service obligations under applicable fire safety legislation. Retained data is stored only as long as necessary for operational, legal, or regulatory purposes. Archived data is securely deleted or anonymized in accordance with data retention best practices and provincial privacy guidelines. Regular Security Reviews and Risk Assessments: Our security protocols are reviewed periodically to ensure ongoing compliance with evolving cybersecurity standards. In addition, our team remains informed on updates from the Canadian Centre for Cyber Security, the Office of the Information and Privacy Commissioner of Provincial, and relevant regulatory bodies that may influence how fire safety service providers manage data.

Data Retention and Disposal

At Firepoint Inc., we recognize that responsible data retention and secure data disposal are foundational to effective privacy management, regulatory compliance, and maintaining client trust. As a leading Canadian provider of fire safety plan development, Provincial Fire Code (OFC) consulting, and emergency response readiness solutions, we are committed to storing personal and building-specific information only for as long as it is legally or operationally required—and no longer. Our data retention and disposal policies are informed by Canadian privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable fire protection regulatory obligations under the Provincial Fire Code (O. Reg. 213/07), Provincial Building Code (OBC), National Fire Protection Association (NFPA) standards, and municipal fire service requirements. This section outlines how long we keep personal information, the criteria we use to determine appropriate retention periods, and how Firepoint Inc. disposes of client data securely once it is no longer required for legal, contractual, or operational purposes. Purpose-Driven Retention of Fire Protection-Related Data Firepoint Inc. collects various categories of data—such as contact details, fire safety system specifications, flammable and combustible liquid inventories, building schematics, and service interaction logs—to facilitate services including but not limited to: Fire safety plan preparation and submission, Annual and quarterly fire drills for Group B care occupancies and Group A assembly occupancies, Emergency lighting inspections, fire alarm testing, and sprinkler system verification, Documentation required by municipal fire prevention officers, the Technical Standards and Safety Authority (TSSA), or accessibility audits under CSA B651. Each of these services may have a specific minimum data retention period mandated by law or standard practice. For example: Fire drill records must be retained for at least 12 months in compliance with OFC Division B, Section 2.8.3.2(3). Fire safety plans, once submitted and approved, must remain accessible on-site for the building’s lifespan or until they are formally revised. Inspection and maintenance records (e.g., fire extinguisher checks or emergency generator testing) often require 1–2 years of retention, based on service type and applicable standards (NFPA 10, CAN/ULC-S524). By tying data retention directly to its intended use and relevant regulation, Firepoint Inc. minimizes over-retention while ensuring due diligence and compliance. Retention Periods by Data Category To further clarify, below are general guidelines used by Firepoint Inc. to determine data retention timeframes for specific types of data: Client Contact and Communication Records: Retained for a minimum of 3 years from the last interaction to ensure accurate historical service reference, support warranty or service-related inquiries, and comply with local jurisdictional expectations. Building-Specific Documentation (e.g., fire alarm system layout, site evacuation drawings): Retained for up to 7 years, or until a new version is submitted to and approved by the relevant municipal fire authority. Fire Safety Plan Drafts and Revisions: Retained for 5 years post-submission unless otherwise requested or required due to legal action, insurance claim, or municipality-specific mandates. Service Reports (e.g., emergency lighting inspection logs, fire drill summaries): Retained for 12–24 months depending on the report type and referenced standard (e.g., CSA Z320 preventive maintenance tracking). Financial and Invoicing Data: Retained for 7 years to satisfy Canada Revenue Agency (CRA) requirements and accounting best practices. Email Correspondence and File Transfers: Retained for a rolling period of 24 months unless content directly supports regulatory filings or active client engagements requiring longer-term archiving. Please note that retention periods may vary depending on the occupancy classification involved (Group B, Group C, Group F, etc.), client contract specifications, or municipal code enforcement protocols. Retention timelines may also be extended if data is subject to a legal hold due to ongoing litigation, government audit, or regulatory review.

Cookies and Tracking Technologies

At Firepoint Inc., a recognized leader in Provincial fire protection services, we are committed to providing a seamless, informative, and optimized digital experience to all visitors of our website, www.firepoint.ca. To achieve this, we use cookies and other tracking technologies—including pixels, tags, and third-party analytics tools—to understand user behavior, enhance functionality, and improve access to our fire safety consulting services, including fire safety plan development, flammable liquid compliance reviews, high-rise fire drill scheduling, and Provincial Fire Code (OFC) compliance consulting. This section outlines what cookies and tracking technologies are, how Firepoint Inc. uses them on its website, and how users can exercise control over their data preferences. Our approach to digital tracking is carefully designed to support transparency, user control, and compliance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). What Are Cookies and Tracking Technologies? Cookies are small text files placed on your computer or mobile device by a website you visit. They are used to identify your device, store preferences, and collect data about your interactions with the site. Cookies can be temporary (session cookies) or permanent (persistent cookies). Tracking technologies include other tools such as pixels (small pieces of code that track website activity), tags, and web beacons. These technologies are often used in conjunction with cookies to measure marketing performance, analyze web traffic, and provide relevant content. While cookies and tracking technologies are standard tools in website optimization and analytics, Firepoint Inc. uses them in a limited, respectful, and legally compliant manner. How Firepoint Inc. Uses Cookies and Trackers At www.firepoint.ca, cookies and trackers serve the following purposes: Website Performance and Analytics We use first-party and third-party cookies to collect aggregated, non-identifiable information about how users interact with our site. This includes: Pages visited (e.g., "Fire Safety Plan Requirements for Provincial Buildings"), Time spent on each page (e.g., flammable liquid audit request forms), Click paths and bounce rates, Geographic regions of visitors (based on IP anonymization). These analytics help us identify which fire protection topics are of most interest to our users—such as “Fire Safety Plan for Retirement Homes,” “Emergency Evacuation Plans Provincial,” or “High-Rise Building Fire Drill Requirements”—and optimize our content accordingly. We primarily use Google Analytics and may also use other tools such as Meta Pixel (Facebook Pixel) or LinkedIn Insight Tag to assess performance of our outreach and educational campaigns. Functionality and User Preferences Cookies help Firepoint Inc. remember user preferences such as form field values and language settings. For example, if you partially fill out a fire safety plan request form or a flammable liquid audit template, a cookie may store that data to streamline your future visits. Security and Session Management We use session cookies to manage user sessions securely while navigating www.firepoint.ca. These cookies help prevent cross-site request forgery and ensure that your interaction with the website is protected against unauthorized manipulation. Marketing and Retargeting (Limited Use) Firepoint Inc. may occasionally use tracking pixels to measure the effectiveness of digital campaigns—such as safety awareness promotions or fire code compliance updates. These pixels help us understand whether a user who viewed an educational post later visited our site. However, we do not use cookies for invasive profiling, nor do we serve targeted third-party ads on our website. Third-Party Analytics Tools and Data Sharing Firepoint Inc. uses the following third-party analytics platforms, which may set their own cookies or tracking scripts: Google Analytics: Used to measure website traffic and user engagement with our digital fire protection resources. Meta Pixel: Used for limited Facebook and Instagram campaign tracking (e.g., engagement with posts about “Who Needs a Fire Safety Plan in Provincial?”). LinkedIn Insight Tag: Used to evaluate business-focused outreach campaigns on fire safety consulting and OFC compliance. These third-party platforms process data under their own privacy policies and data protection protocols. Firepoint Inc. ensures that no personally identifiable information (PII) is passed to these services unless expressly authorized. Where possible, IP anonymization and tracking limits are configured to minimize data exposure. Firepoint Inc. disclaims liability for how third-party services use collected data. Users are encouraged to review the privacy policies of the analytics tools mentioned above and exercise control through their browser settings or third-party opt-out tools. User Control: Managing Cookie Preferences Firepoint Inc. provides multiple options for users to manage cookies and tracking technologies when visiting www.firepoint.ca: Browser Settings: You can modify your browser settings to block, limit, or delete cookies. Each browser (e.g., Chrome, Firefox, Safari, Edge) offers slightly different options for cookie management. Disabling cookies may affect your ability to use certain features, such as saved form data or secure client portals. Opt-Out of Analytics Tracking: You can opt out of Google Analytics tracking using the Google Analytics Opt-Out Browser Add-on. Similarly, you can control interest-based advertising through the Digital Advertising Alliance of Canada (DAAC) tool at youradchoices.ca. Cookie Banners and Consent: When you first visit www.firepoint.ca, a cookie banner informs you of our tracking practices and provides the opportunity to accept or reject non-essential cookies. Your preferences are stored and can be updated by clearing your cookies or revisiting the banner configuration. Direct Contact: If you have concerns about cookies or data tracking that cannot be resolved through browser tools, you can contact us directly at privacy@firepoint.ca or call us at 905-874-9400 for more information. Limiting Liability Through Transparent Practices Firepoint Inc. uses cookies and tracking technologies in a purpose-limited and minimally invasive way. We: Do not use cookies to profile users or serve third-party ads, Do not combine tracking data with personal identifiers unless necessary for service delivery (e.g., when confirming a fire safety plan download link), Do not sell or lease any data collected via cookies or pixels. We maintain internal controls to ensure cookie-related data is handled in accordance with Canadian privacy legislation and our own internal data protection standards.

Personal Information Protection and Electronic Documents Act (PIPEDA)

Firepoint Inc., a professional Provincial-based fire protection service provider specializing in fire safety plan development, fire code compliance consulting, emergency evacuation strategy, fire drill scheduling, and flammable liquid compliance audits, is fully committed to adhering to the Personal Information Protection and Electronic Documents Act (PIPEDA). As Canada’s cornerstone privacy legislation governing how businesses manage personal information, PIPEDA establishes the framework within which Firepoint collects, uses, stores, discloses, and processes all personal and property-related data. In compliance with PIPEDA, Firepoint Inc. affirms that all data handling activities are executed with full transparency, lawfulness, accountability, and purpose limitation. This includes clear statements on the use of automated tools and any forms of profiling or decision-making that may impact users, clients, or property managers utilizing our fire protection consulting services. Automated Processing and Profiling: Definitions and Application at Firepoint Inc. Automated processing refers to operations performed on personal data without human intervention. These may include data classification, form field pre-fills, or website interaction analytics. Profiling, a subset of automated processing, involves the evaluation of personal characteristics to predict behaviors or preferences, often used in advertising or customer segmentation. Firepoint Inc. does not use personal data for automated profiling that influences service eligibility, pricing, or regulatory outcomes. Specifically: We do not use algorithms to determine whether a building requires a fire safety plan. This determination is based on legal criteria outlined in the Provincial Fire Code, the Provincial Building Code, and municipal by-laws. We do not use artificial intelligence or automated scoring systems to prioritize clients or properties. We do not subject personal data to decision-making that would significantly affect your fire safety compliance status, service access, or legal obligations. All major service-related decisions—such as recommending fire drill frequency, classifying Group B or Group F occupancies, or advising on flammable liquid storage compliance—are made by experienced fire protection professionals using code-based criteria from standards like NFPA 13, CAN/ULC-S524, and CSA Z320.